www.boxquiz.dk (www.puslespilsbutikken.dk) is a Danish online webshop with beautiful jigsaw puzzles, owned and operated by handmadeliving ApS, Anna Queens Stræde 5A, 3000 Helsingør, CVR 35382968. The terms of sale and delivery apply to the online purchase of goods at www.boxquiz.dk for delivery in Denmark. We also have a physical store in Helsingør. The store is called Puslespilsbutikken, located at Anna Queens Stræde 5a, entrance through the courtyard, in Helsingør, and it is the only jigsaw puzzle store in Denmark. Goods can only be exchanged in the store upon presentation of a receipt. Bank statements are not valid as receipts.
See Puslespilsbutikken's opening hours HERE.
We strive to answer all email inquiries within 1 working day.
SHIPPING AND DELIVERY
Read more here
NEWSLETTERS AND DISCOUNTS
Puslespilsbutikken sends out newsletters regularly, either via email or SMS. You can sign up for our newsletters, for example, on Facebook, Instagram, in competitions, and on our website. You can always unsubscribe from the newsletter at the bottom of our newsletters. Puslespilsbutikken reserves the right to change the terms for issued discount codes at any time. Discount codes can be used once unless otherwise specified. Free printables can be printed unlimitedly and are for personal use. If you have entered your email in connection with a purchase that you have not completed, you may receive reminders about your cart, but you will not receive our newsletters until you have actively agreed to receive newsletters from us. You can sign up for the newsletter here: https://boxquiz.dk/pages/vind-gavekort-pa-500-kr
ORDERING AND PAYMENT
All prices are stated in DKK and include 25% VAT.
To shop at www.boxquiz.dk, you must be 18 years old. All payments are made via Dankort, Mobilepay, Mastercard, etc.
Reservation of amount
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) We withdraw the amount when we ship the item, or
2) the money is released in accordance with the agreement with your card issuer/Mobilepay.
You can read more about the rules for your specific card from your card issuer.
We do not charge card fees.
We only charge payment when your goods have been shipped from our warehouse. We can only charge the amount you have approved or less, and only once.
PAYMENT VIA EAN
If you are purchasing via an EAN number, remember to enter the EAN number in the comment field. The minimum amount for purchases via EAN is DKK 750 incl. VAT. You will then receive an electronic invoice within a few days. The email address you enter in the order must not be your private address but must be linked to the institution you are purchasing for.
Once you have ordered goods from Puslespilsbutikken, you will receive an order confirmation by email. Please check your spam filter if the order confirmation has not appeared within a couple of hours.
DISCOUNT CODES
Occasionally, we send out a discount code, for example, in a newsletter. Discount codes apply to a limited number of products for a limited period, only for online purchases, and cannot be combined with other discount codes unless specifically stated.
UNCLAIMED PACKAGES/UNSUCCESSFUL PRIVATE DELIVERY
You cannot cancel your purchase simply by refusing to accept the item or by failing to pick up your package without simultaneously providing us with clear notification. In the event of the return of unclaimed packages or unsuccessful delivery, the actual shipping costs to and from you or the parcel shop, which we have been charged by the shipping company, will be deducted.
Any remaining amount on the order will be credited back to the card used for the purchase.
If a package is returned, not due to Puslespilsbutikken's own circumstances, e.g., because you did not pick up the package at the parcel shop, and you still wish to have the item delivered, Puslespilsbutikken is also entitled to charge you the additional cost for re-sending and the return shipping for the missed pickup.
Unclaimed packages returned to a parcel shop, requiring us to pick them up ourselves, will incur a fee of DKK 100. This fee will be deducted from any refund.
RETURN POLICY AND RIGHT OF WITHDRAWAL
As a consumer, you have a 30-day return period and a 14-day right of withdrawal when shopping with us.
The return period expires 30 days after the day you received your item. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 30 days from receipt to notify us that you wish to return your purchase and 14 days to cancel and send the item back. You can send us an email or use the standard withdrawal form at the bottom of the website.
You cannot cancel the purchase by refusing to accept the item or failing to pick it up at the parcel shop. If you fail to pick up the package and then contact Puslespilsbutikken to exercise your right of withdrawal, we will offset the actual costs of shipping and return against the amount you receive back.
Partial cancellation of the purchase
If you have purchased several items from us, you have the option to cancel and return one or more items, even if they were purchased in the same order. Use the withdrawal form at the bottom of the website.
Please note that you will not be refunded shipping costs if you cancel a portion of your purchase.
Returns
Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us.
You are responsible for the cost of returning the package, and you are liable for any damage that occurs during transport.
Condition of the item when you return it
If the item has lost value due to your use of it in a manner different from what was necessary to ascertain its nature, characteristics, and function, or if it has been damaged on its way back to us, you can only receive a partial refund of the purchase amount. The amount you can receive back depends on the item's commercial value, and in some cases, this may mean that you can only receive a refund for shipping costs.
We recommend that you return the item in its original packaging and that you are extra careful to protect it from shocks and pressure during transit.
If the original packaging is missing, the seal is broken, or parts of the packaging or the item are missing, this will result in a depreciation of the item's value, and you will therefore not receive a full refund.
Refund of the purchase amount
If you cancel your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount you are liable for.
We will refund the payment received from you, excluding delivery costs if you paid for delivery as per www.forbrug.dk/regler/fortrydelsret-og-returret, no later than 14 days from the day we received your notification that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us documentation that you have returned it.
Return items should be sent to: Puslespilsbutikken, Anna Queens Stræde 5A, 3000 Helsingør, marked RETURVARE
We only accept packages sent directly to the address. Return packages must be sent directly to our store and only after prior agreement. We assume no responsibility for return packages sent to us without using the withdrawal form. Return packages that are returned to a parcel shop, requiring us to pick them up, will be charged a fee of DKK 100. This fee will be deducted from any refund.
COMPLAINTS
All items purchased on www.boxquiz.dk are covered by the Danish Sale of Goods Act's 24-month right to complain. This right means that as a consumer, you can complain about defects and deficiencies in goods that have arisen within 24 months after receipt.
If your complaint is justified, it means you can either have the item repaired, exchanged, get your money back, or receive a price reduction, depending on the specific situation.
The right to complain does not cover faults, damage, or wear and tear caused by incorrect use, lack of maintenance, or ordinary wear.
You must complain within a reasonable time after discovering the defect in the item. We recommend that you complain as soon as possible.
You must complain within "reasonable time" after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.
You can complain by contacting us via email at salg@boxquiz.dk.
If you return the item, please also state as detailed as possible what the problem is.
If the complaint is justified, we will refund your reasonable shipping costs for returning the item to us. Otherwise, you must bear all transport costs, including our shipping costs for returning the item after examination, and we may charge you an amount of up to DKK 200 for examining the item.
If you return goods, it is your responsibility to ensure that the goods are properly packaged. You are responsible for the packages until Puslespilsbutikken receives them. Therefore, keep the track and trace receipt.
DO YOU HAVE A CREDIT VOUCHER?
If you exchange one or more puzzles at Puslespilsbutikken, you will receive a credit voucher. This could, for example, be a discount code. You can use the discount code to pay for new products at Puslespilsbutikken. Credit vouchers are not redeemable for cash and cannot be combined with other discount codes.
PRIVACY POLICY
We need the following information when you shop with us:
Name, address, phone number, and email address.
We register and disclose the personal information necessary to deliver the goods to you.
Personal data is registered with Handmadeliving ApS and stored for five years, after which the information is deleted.
We also cooperate with a number of other companies that store and process data. These companies process information solely on our behalf and may not use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide adequate protection for your data.
The data controller at Handmadeliving ApS.
You have the right to be informed about what information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be, for example, if your data is no longer necessary for the purpose for which we collected it. You can also contact us if you believe your personal data is being processed in violation of the law. You can write to us by email.
COPYRIGHT
All image and text material on www.boxquiz.dk is protected by copyright law and may not be used in violation thereof. Violation may result in claims for injunctions, as well as claims for compensation, remuneration, and damages. Furthermore, other rights under relevant intellectual property legislation, as well as rights under marketing law, are reserved.
If you own a store and sell our quiz games and travel guides, you are welcome to use our image and text material. Please contact us by email, so we can send you the correct material.
CHOICE OF LAW AND JURISDICTION
The purchase of goods on www.boxquiz.dk is subject to Danish law. Any dispute will be settled by the ordinary Danish courts.
REVIEWS OF PURCHASES AND GOODS
We welcome all reviews of shopping experiences and products purchased on this site. If you wish to review an item, you can do so under the individual items. We reserve the right not to publish a review if the item was purchased elsewhere than on www.boxquiz.dk.
COMPLAINT ACCESS
If you, as a consumer, wish to complain about your purchase, you must contact us by email. If we are unable to find a solution, you can send a complaint to:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk
The Complaints Portal for Nævnenes Hus.
To complain, the product or service you wish to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, the price must have been at least DKK 720. There is a fee for processing the complaint.
When you shop at an e-marked webshop, you can have your case processed free of charge by e-mærket - regardless of the amount. Read more here.
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - https://ec.europa.eu/odr
The terms and conditions were last updated on June 17, 2026
