Right of return

YOUR GENERAL RIGHT OF RETURN AT PUSLESPILSBUTIKKEN.DK

As a consumer, you have a 30-day right of withdrawal when you shop at boxquiz.dk.

The right of withdrawal expires 30 days after the day you receive your item. If you have ordered several different items in the same purchase, but they are delivered individually, the period runs from the day you receive the last item.

The deadline means that you have 30 days from receipt to notify Puslespilsbutikken that you wish to cancel your purchase and 15 days to return the item. You can send us an email or use the standard cancellation form, which you will find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Cancellation of part of the purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not receive a refund for shipping costs if you regret part of your purchase.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned, and you are liable if any damage occurs during transport.

Return packages must be sent directly to our store and only after prior agreement. We assume no responsibility for return packages sent to us without using the cancellation form. Return packages sent to a parcel shop so that we have to pick them up ourselves will be subject to a fee of DKK 100. The fee will be deducted from any refund.

Standard cancellation form

(This form is only completed and returned if the right of withdrawal is exercised)

To:

The Puzzle Shop

tel. +45 21393104

Anna Queens Street 5A

3000 Helsingor

I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:

__________________________________________________________________________________

Ordered on: _______________________________ Received on: _______________________________

Consumer's name: ______________________________________________________________________

Consumer's address: ___________________________________________________________________

Consumer's signature: _________________________________________ Date: _________________

(only if the form content is communicated on paper)